We are hiring!

SENSOLUS is growing so we are looking for:

CUSTOMER SERVICE MANAGER

In this role you will…

  • Directly support our customers, partners and integrators:
    • Interact with them to facilitate the onboarding process onto our applications.
    • Support them in solving problems related to installation, application, data communication.
    • Keep them proactively informed on order status, stock availabilities, planned features, etc.
    • Actively document requests and issues reporting in ticketing system.
    • Apply first-level diagnostics on issues and escalate within the team depending on the customer SLA.
    • Manage the issue flow and ensure good communication internally and externally.
    • Take responsibility to gather all the required answers, documentations and feedback to provide a timely reply to the customers.
    • Manage all support communication over ticket, mail and phone (if required)
  • Build the internal knowledge base and administer the cloud-based customer center
  • Manage the internal processes in cooperation with product management
  • Act as the interface between the sales team, the production sites and the customers

Skills & minimal qualifications

  • At least a professional bachelor in a technical discipline
  • Fluent in English an Dutch, but being trilingual is even better.
  • Customer service and customer facing attitude
  • Experience with hardware based solutions and software applications
  • Listen actively, show empathy and communicate clearly
  • Take ownership to resolve customer queries
  • Go the extra mile to exceed customer expectations
  • Team player
  • Good organizational skills and priority setting
  • Punctual
  • Proactive, positive, enthusiast
  • Work independently

JUNIOR JAVA DEVELOPER

In this role you will…

  • Be part of the JAVA development Scrum team
  • Write high-quality, efficient, testable code in object-oriented languages such as Java, C++ and C#
  • Review other developers’ code

Skills & qualifications

  • Bachelor’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field
  • The basics: HTML/HTML5, CSS3, Javascript
  • Proficiency in at least Java
  • Familiarity with testing and automation frameworks

SALES MANAGER

In this role you will…

  • Build up high quality customer relationships
  • Identify and approach new potential customers
  • Prepare the file, negotiate the commercial conditions and close the contract
  • In the end, you are responsible for reaching the turnover and profit targets.

Skills & Requirements

  • You combine a technical background with a commercial approach
  • You have a strong understanding of customers’ business processes, you are able to translate business challenges into product matches and values for the customer.
  • You have strong communication, presentation and interpersonal skills.
  • You have high level negotiation skills
  • You are proficient in English and at least in one other language.
  • You are willing to travel.

What’s it like working at Sensolus?

  • Rewarding work, knowing you’re working on something that will have a great impact on businesses, social and environmental life in the near future.
  • Get it done. Zero bureaucracy. Make a direct impact.
  • Work together with passionate people who put team before ego
  • Knowing it is a place where you can grow
  • Being located in Ghent, Belgium

What we give in return

  • Competitive salary
  • Laptop of your choice
  • Develop with the latest tools, libraries, frameworks, and workflows with a high qualified team
  • A flexible work environment
  • Interdisciplinary collaborations

Who are we?

SENSOLUS enables companies to make their non-powered assets smart by providing internet-based tracking solutions. SENSOLUS makes it possible for anyone to self-install, connect and manage their assets in the field, and this at a fraction of the current costs.

SENSOLUS uses a unique technology which allows to remotely follow-up the outdoor and indoor location, usage, temperature and many other parameters of a variety of assets: trailers, construction material, rental elements and even buoys or yachts.

The tracking solution comes with no need for maintenances and the extreme battery optimization makes it work up to 5 years without need for battery replacement.

By connecting assets directly to the internet, companies can optimize processes, protect their assets and create new business models and services towards their customers.

SENSOLUS consists of a great team of experts in low-power networks, wireless sensor design, cloud-based sensor management, analytics and end-user applications.

If you are interested in this vacancy, please contact laurence@sensolus.com or kristoff@sensolus.com