Privacy policy

This Privacy Policy governs the manner in which SENSOLUS NV – VAT BE0543.551.277 (hereinafter ‘Sensolus’) collects, uses, maintains, and discloses information collected from users (“User” or “You”) of the Sensolus services (Sensolus web platform (“Web platform”) and Sensolus mobile application (“App”). This Privacy Policy applies to the Web Platform and the App and all products and services offered by Sensolus.

The Web platform is a cloud-based asset tracking solution that helps to monitor the location, activity and environmental conditions of industrial assets. 

The App is a mobile application for asset tracking solution that helps to monitor the location, activity and environmental conditions of industrial assets. 

1. Information Collection and Use

The Web platform is accessible via

The App is downloadable via the Android Store and/or Apple Store.

Sensolus Web platform collects and stores the following personal information:

  • Name, first name, account name, password, e-mail address
  • Location information and/or GPS coordinates (including timestamp)

Use of personal data:

  • Collection
  • Structuring
  • Storage
  • Consultation

Means of processing

  • Software of Sensolus
  • Communication network

Purpose of processing

  • Tracking assets
  • Analyzing and optimizing asset use
  • Support and bug fixing
  • Maintenance
  • Hosting

Sensolus App also collects precise location information:

The App may collect and store information about your device’s location, including precise geographic location data obtained through background location scanning when the App is running in the background. This data is utilized to provide location-based services, improve user experience, and deliver relevant content. You have the option to enable or disable background location tracking through your device settings or the App’s settings.

Purpose of processing:

We collect your location data to offer location-based services, provide relevant content and enhance the functionality of the App. The collected data is used solely for the purpose of improving the services offered through the App.

Lawful Basis for Processing:

We will process your contact data under the legal ground of necessity for the execution of the contract that we have with the user, by acceptance of our terms and conditions and/or the contract that exists with our customers.

We process your location data on the basis of your explicit consent, obtained when you install and use the App. You have the right to withdraw your consent at any time through the App settings or by contacting us. However, withdrawing consent may impact the functionality and features of the App that rely on location data.

Data Retention:

We retain your location data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We take appropriate measures to securely store and protect the collected data.

Sensolus shall retain the personal data as long as it provides the Services, unless when the Customer deviates from this by deleting or requesting deletion of the personal data.

In any case Sensolus shall, once the performance of the Services have ended and the period to export the personal data has expired (cfr. Article 10), permanently delete or anonymise the personal data.

2. Data Sharing and Disclosure

Sensolus shall treat all personal data as strictly confidential and thus not disclose nor transfer any personal data to third parties without the prior written consent of the Customer (without prejudice to article 5), unless when such disclosure is required by law, by a court or by a government decision.

2.1. Third-Party Services:

We may engage third-party service providers to assist us in analyzing how the App is used, improving our services, or providing certain features. These third parties may have access to your location data, but they are obligated not to disclose or use it for any other purpose.

2.2. Legal Compliance:

We may disclose your location data if required to do so by law or in response to valid legal requests, such as a court order or governmental regulations.

2.3 Where do we store your data and how is it protected?

We provide appropriate technical and organisational security measures to avoid, within the scope of our activities, the destruction, loss, falsification, modification, unauthorised access or unauthorised disclosure to third parties as well as any other unauthorised processing of this data.

We are also careful to ensure that the processors we rely on also take appropriate security measures to minimise risks of incidents and data breaches.

Data can be processed outside of the EER. If this is the case, appropriate security, contractual and organizational measures are taken to comply with GDPR obligations regarding international transfers of data.

3. User Rights

3.1. Access and Control:

You have the right to access, modify, or delete your location data collected by the App. You can exercise these rights by accessing the App settings or by contacting us directly.

You have various rights regarding the data we process about you. If you wish to invoke any of the rights set out below, please contact our GDPR Officer at

Right of inspection and copy

You have the right to access your data and obtain a copy thereof. This right also includes the possibility of requesting further information on the processing of your data, including on the categories of data processed about you and for what purposes.

Right of adaptation or rectification

You have the right to have your data amended if you believe we have incorrect data.

Right to exchange data (right to oblivion)

You have the right to request that we delete your data without unreasonable delay. However, we will not always be able to comply with such a request, including when we still need the data in function of an ongoing contract, or when keeping certain of your data for a certain period of time is required by law.

Right to restriction of processing

You have the right to restrict the processing of your data. In this way, the processing is temporarily stopped until, for example, there is certainty about its accuracy.

Right to withdraw your consent

Where processing is based on your consent (see above under titles 5 and 6), you have the right to withdraw this consent at any time by contacting us. For marketing messages you receive from us via e-mail based on your consent, you can easily withdraw this consent by clicking on the unsubscribe link at the bottom of any such message.

Right of objection

You have the right to object to the processing of your data based on legitimate interest. This should be based on reasons specific to your situation. You may also object to the use of your data for direct marketing purposes. An opt-out will always be provided for marketing messages by e-mail.

Right of transferability

You have the right to obtain in electronic form your data that you yourself have provided to us with your consent or in execution of a contract. That way, they can be easily transferred to another organisation. You also have the right to request us to transfer your data directly to another organisation, if this is technically possible.

Right to complain to your supervisory authority

If you should consider that we process your data in an incorrect manner, you always have the right to lodge a complaint with your data protection supervisory authority.

Belgian Data Protection Authority (GBA)

Drukpersstraat 35

1000 Brussels

4. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. We encourage you to periodically review this Policy for any changes. Your continued use of the App after any modifications to this Policy will constitute your acceptance of such changes.

5. Contact Us

If you have any questions about this Privacy Policy or the practices of the App, please contact us at Moutstraat 54, 9000 Gent, Belgium,

By using the App, you agree to the terms and conditions outlined in this Privacy Policy.