Imagine a world where logistics, supply chain, and asset management run like a well-oiled machine, free from the hassles of IoT complexities and technical glitches. At Sensolus, we don’t just imagine it; we make it a reality, and at the heart of this endeavor is our Customer Success Department.
Customer success is the very essence of our commitment. At the core of our operations, it’s all about our customers and their journey towards maximizing the potential of our solution.
Rest assured, our dedicated team works tirelessly behind the scenes, ensuring that you extract the utmost business value from our solution. Our proactive approach guarantees a seamless experience, leaving you free to focus on your objectives with confidence.
Jeremy De Clerq, Head of Customer Success explains the importance of this department,
“I have been part of our sales team since Sensolus’ early days. While setting up these projects whose success depends on many technical factors and on the involvement of different stakeholders, I soon realized that the continuous delivery of high-quality data, the ease of use of the provided tools and the availability of a seamless service dealing with the complexities of devices, networks and interfaces, would be crucial for the value creation and long-term adoption of the solution in any customer organization. Helping Sensolus build up a Customer Success organization by taking care of these aspects was the logical next step for me.”
Why Customer Success Matters?
At Sensolus, we understand the power of long-term relationships. We believe in creating win-win scenarios, where our customers are not just satisfied but genuinely happy. We want our customers to thrive by using our solutions successfully for years, and we firmly believe that they are the best advocates of the immense business value we bring to the table.
Our mission is clear: to position Sensolus software as the dependable asset management tool at the very core of logistics and supply chain operations. Just as CRM tools are indispensable for sales departments, we envision our software to be the linchpin for businesses in logistics and supply chain. Our goal is to enable organizations to focus on their unique business challenges rather than being bogged down by sensor intricacies and IoT complexities.
The Complex World of IoT Solutions
Deploying and running IoT solutions successfully is no small feat. It involves a delicate interplay of various technical components, including IoT hardware like trackers and sensors, communication networks, geolocation infrastructure, data capture, interpretation, system interconnections, and data visualization, among others. This complexity amplifies when we talk about large-scale international deployments, often in challenging industrial conditions.
To overcome these complexities, Mirella Vaxevanidi explains, “I discovered customer success during my experience as an industrial automation engineer. I noticed that most companies had a gap between the sales and engineering departments that needed to be filled. This is when I decided to shift my career towards combining engineering skills which led me to the role of
customer success.”
The What and How of Sensolus Customer Success
Our Customer Success team is the driving force behind ensuring that our customers experience the full potential of Sensolus solutions. Here’s how we do it:
Monitoring Excellence: We manage a rigorous monitoring process that continuously checks the correct installation and configuration of tracking devices and sensors. We ensure that these devices are functioning optimally and meet their battery autonomy goals. Moreover, we make sure that the myriad of features offered by the Sensolus platform are finely tuned to match each customer’s unique use case.
Pro-Active Approach: Prevention is better than cure, and this principle guides our Customer Success management. We proactively identify potential issues before they become problems, ensuring a seamless experience for our customers.
Collaborative Network: We leverage our extensive network of channel partners to provide comprehensive support and assistance to our customers.
Data-Driven Insights: Our team of data engineers employs advanced analytics to gather valuable insights from your IoT data, ensuring that your IoT ecosystem remains optimized and efficient.
Remote Support: When issues do arise, our team is ready to provide remote support, minimizing downtime and ensuring smooth operations.
Training and Communication: We offer training sessions to help your team harness the full potential of Sensolus solutions. Communication is key, and we keep the lines open to address your concerns and provide timely assistance.
Tailored Recommendations: Every business is unique, and we provide customized recommendations to align our solutions with your specific needs and objectives.
In a world where IoT solutions can be intricate and challenging, Sensolus Customer Success Department is your trusted partner in navigating this complexity. We are dedicated to ensuring that our solutions not only meet but exceed your expectations, delivering the value you deserve.
Experience the future of logistics, supply chain, and asset management with Sensolus – where success is not just a destination but a journey we embark on together.
